Head of Service

JOB SUMMARY:  The Head of Service oversees the operational and clinical delivery of all services for each resident served by the Mental Health program. The Head of Service coordinates 24 hour on call accessibility with the Therapist and other staff. The Head of Service is responsible for fostering a climate, policies, and routines that enable residents to reduce crisis situations and improve the resident’s functioning.  This climate shall provide residents with the highest practical level of treatment and coordination of care. Oversee clinical supervision of staff. (LUYH) Head of service will also function as the facility License Therapist.




Master’s degree in Social Work or Marriage and Family Therapy, or doctorate in psychology required.

Licensure as either Marriage and Family Therapist, Clinical Social Worker, or Clinical Psychologist in active status with State of California Board of Behavioral Sciences.

Must have at least two years post licensure experience, including the state required clinical supervision trainings.



3-5 years’ experience in mental health programs, preferably with children.

Management/administrative/supervisory experience preferred.


License or Certification:

Valid California driver's license.


Specialized Skills:

Ability to interact and communicate both verbally and in writing with seriously emotionally disturbed children, other staff, physicians and the public.

Demonstrated understanding of psychiatric illness and its treatment.

Demonstrated understanding and knowledge of community services and county agencies.


Physical Requirements:

Ability to visually and audibly assess resident's behavior and needs.

Ability to sit at a desk and communicate over the telephone for extended periods of time each day, up to 1 hour at a time.



Assaultive residents

Blood and Body Fluid Contact (Category III)

Operation of Company Vehicle



Demonstrated knowledge of response to assaultive behavior.

Demonstrated use of Universal Precautions.

Demonstrated safe driving record with DMV and attendance at vehicle orientation


JOB TITLE:   Head of Service



  • Develops and maintains a good working rapport with other staff, as well as other community agencies which serve the residents.​

  • Plans, organizes, implements, evaluates, and directs a comprehensive program.  Accountable for clinical practice, measuring outcomes to interventions, documentation and departmental productivity.

  • Recruits, interviews, selects, supervises, and evaluates all staff.

  • Assists the Executive Director in determining departmental staffing and budgetary needs.

  •  Reviews departmental policies and procedures to assure compliance with federal and state regulations.

  •  Participates in Continuous Quality Improvement, Safety, and other interdisciplinary meetings.

  •  Ensures all regulatory requirements for documentation are met by all staff members. Monitors compliance.

  •  Prepares department for regulatory surveys.

  •  Directs staff to help residents and family take a more proactive role in self advocacy to improve their quality of life.

  •  Responds to issues identified by residents or family to determine satisfaction with services.

  •  Overseeing the treatment process for residents, including the assessment and transition process.

  •  Coordinates supervision schedules for staff.

  •  Supervises and oversees the documentation of services by staff.

  •  Manages the provision of therapeutic interventions by all staff.

  •  Serves as a mentor to staff to develop and provide clinical interventions.

  •  Serves as a resource to staff and residents/family for conflict resolution as needed.

  •  Develops community linkages and a system of collaboration with community-based providers and coordinates the clinical application of services.

  •  Establishes relationships and maintains contact and referral flow with community-based agencies/services.

  •  Coordinates contacting residents and family post transition to ensure successful transition.

  •  Participates in new employee orientation, including but not limited to educating staff regarding program.

  •  This job description is not intended to be all-inclusive and employee will also perform other reasonably related duties as assigned by the Executive Director or their designee as needed.


Head of service reports directly to the Executive Director